For restaurant owners and managers, finding and keeping a great staff can be a challenge. In an industry in which longevity doesn’t seem to carry much weight, it’s really no wonder that most restaurants are characterized by high turnover. Many successful companies, however, have discovered the secrets to catching and keeping the cream of the crop. I’m going to share one of those secrets with you today, along with a few practical ways to put it into practice.
Giving your employees a sense of ownership:
- Ask for their input: Sure, as a manager, you need to maintain an air of authority, but getting your staff involved in your restaurant-related decisions will go a long way in strengthening their company bond. I know a chef who frequently solicits menu ideas from his line cooks. When tasked with reworking a portion of the menu, they are immediately given a renewed sense of confidence and enthusiasm for the job.
- Actually implement their ideas: Granted, not all of your employees will come up with fantastic ideas. But when a member of your staff offers a solution to a problem you’ve been puzzling over, put it into effect and celebrate your employees’ ingenuity.
- Share your story: I bet starting your business wasn’t a piece of cake, and I bet you have some war stories. Sharing your company’s history often gives employees a renewed perspective and is another great way to foster a deep sense of ownership.
- Offer opportunities for leadership: Sometimes it can be difficult to relinquish control, especially when the success or failure of your business ultimately rests on your shoulders. However, learning to delegate can be just as valuable for you as it will be for your staff.
- Responsibility: leadership leads to an increased sense of responsibility, which in turn, leads to a greater sense of pride. Each of these are necessary components in creating a sense of ownership. When your staff feels personally responsible for the restaurant’s successes and failures, no matter how big or small, they will be highly motivated to help you succeed.
Not only will these tips foster a greater sense of ownership within your employees, it will also increase their overall involvement in and enjoyment of working for you. Studies have shown that when employees are engaged and happy, customer satisfaction simultaneously increases. Thus, these tips might not only help you to hold onto your beloved employees, they might also give you a boost in the customer satisfaction category.
As always, we would love to hear your thoughts. Have you managed to outwit the high-turnover trend in restaurant staffs? Have you tried any of these tactics in the past? What was the outcome? Please feel free to leave a comment below!