If you’re anything like me, you’re wondering where in the world March and April went and how in the heck May snuck up on us so fast! You know exactly what this means: Mother’s Day. It’s one of the busiest days of the year for restaurants across the country, and it’s imperative that you set yourself up for success. With the right marketing strategy, properly executed, Mother’s Day can easily turn into one of your most profitable days while simultaneously setting you up for elevated profits throughout the remainder of the year. It is the perfect opportunity, not only to win the loyalty of new guests, but also to ensure their frequent return. Here’s how:

1. Information Gathering: This is perhaps the most important tip of all: never miss out on the chance to collect a little intel. Chances are, you’ll be taking reservations for your Mother’s Day events, and reservations create the perfect opening for you to gather extra information from your guests. Make sure that you have their phone, email, and mailing address. Once your new guests are in your system, you can easily contact them about other special events and deals you may be offering in the future.

2. A Reason to Come Back: Think about giving each of your Mother’s Day guests a coupon or gift certificate to use upon their inevitable return. Again, it need not cost you an excessive amount of money or stress. The gesture itself is what will bring back your appreciative guests, both new and old.

3. Consider Your Target: When you think about Mother’s Day, your brain might automatically land on chocolate, flowers, and the color pink. (Moms supposedly love all of these things). But moms won’t be purchasing the gift cards or making the reservations. You know who will, though? Husbands and children: and husbands and children aren’t typically drawn to pansies and pastels. When choosing an advertising campaign, take your target audience into consideration, and come up with something that dads and kids will appreciate.

4. Special Promotions: Nothing gets people through the doors faster than a little something extra. Consider offering a free desert, glass of champagne, or complimentary bouquet for moms. I distinctly remember making hundreds of tiny heart-shaped cookies and wrapping them in little gift boxes to give away at the end of the meal on Mother’s Day. Our guests were blown away. Your extras need not be extravagant. It’s the little things that win guests’ loyalty and keep them coming back time and time again.

5. Do Something Different: If every restaurant in town is hosting brunch, set yourself apart by offering a special dinner service on Mother’s Day. Similarly, if you don’t usually offer brunch service, for example, consider giving it a go, just for the holiday. This way, your regulars will have the chance to experience something new, and you will concurrently attract an entirely new clientele.

6. Offer a Set Menu: Because Mother’s Day in a restaurant can quickly turn into a zoo, limit the number of items on your menu, or opt for a set-course, prix-fixe menu. Choose items that are simple and familiar to your line cooks and can be flung out of the kitchen at lightning speed without compromising quality or presentation. Prix fixe menus always feel special. They give your regulars the chance to try something new and are a great way to introduce and win over newcomers to your style.

Sometimes the most persuasive marketing strategies aren’t even strategies at all. Oftentimes, guests respond the most strongly to the ways you go the extra mile to make them feel special, welcome, and at home. As always, we’d love to hear your thoughts. Are you ready for Mother’s Day? What marketing strategies are you using this year? Please feel free to leave a comment below.

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Mary-Claire

Taming the Mother’s Day Monster

by Mary-Claire on May 7, 2013

Seasoned members of the restaurant industry often face the arrival of Spring with combinations of fear and nausea. It all begins with Easter, which is quickly followed by Mother’s Day, Father’s Day, and then it’s suddenly Summer. After the sleepy months of January and February, the onslaught of Mother’s Day can feel more like a punch in the gut than an opportunity. Here’s the good news: it doesn’t have to be this way. With a little bit of planning and some simple precautions, Mother’s Day can be as relaxing and enjoyable for you as it will be for all the lucky moms who get to dine in your establishment (well, almost as enjoyable). Here are our tips for transforming your Mother’s Day mess into a Mother’s Day masterpiece.

1. Take Reservations: If you don’t usually accept reservations, consider making an exception for Mother’s Day. Big restaurant holidays like this are always accompanied by some uncontrollable forms of chaos, but reservations allow you and your staff to be prepared for the pace of the day. Be sure to let your regular guests know what you’re up to, though. You don’t want to have to turn them away on Mother’s Day because they didn’t realize they needed a reservation.

2. Don’t Overbook: As tempting as it may be to squeeze in every last guest, it’s important to be realistic with your book. Consider having just two or three seatings, and stick to them. Remember that you want not only to acquire new guests, but also to keep them coming back. Overbooking puts too much pressure on your staff, and everyone, including your guests, will suffer for it.

3. Don’t Understaff: It may seem prudent to cut back on labor, and there are times when you can successfully do so. Mother’s Day is not one of those times. Make sure that you have all hands on deck and that everyone clearly understands his or her role. (Having extra staff won’t help a bit unless each team member has a clear, achievable objective.)

4. Limit Your Menu: Don’t offer your full menu on holidays like Mother’s Day. The kitchen will be completely spun, your servers will be frustrated, and operations could potentially come to a screeching halt mid-service. Instead, consider either offering a limited menu or a prix fixe.

5. Reward Your Staff: Mother’s Day is hard work for everyone. Tell your staff how much you value and appreciate their hard work, and then show them by bringing in a box of doughnuts or offering a small bonus. Always keep in mind that a happy staff means happy, well-served, satisfied guests.

We’re convinced that if you take a few precautions and dutifully follow some of these small bits of wisdom, you can effectively tame the Mother’s Day monster. As always, we’d love to hear your thoughts. What steps are you taking to make sure your Mother’s Day goes smoothly? Please feel free to leave a comment below.

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